NI Rewards — Programme Retirement
What's Happening
- The NI Rewards loyalty programme will close for earning points on 19 December 2025.
- Existing points and loyalty vouchers will remain valid for a further 12 months after the closure date and must be redeemed by 19 December 2026.
Why We're Making this Change
We’re making some important changes at NI Candle Supplies and want to be fully transparent about why. Over the past year we’ve absorbed rising costs where possible, but our net profit has fallen to around 4% — a level that isn’t sustainable long term. To ensure NI Candle Supplies can continue to serve you reliably for years to come, we need to make a few adjustments, including retiring the NI Rewards programme.
What This Means for You
- Earning points: You will stop earning points on 19 December 2025.
- Redeeming points: You can continue to redeem points for vouchers (and redeem those vouchers) until 19 December 2026. After that date, any unused points or vouchers will expire.
- How to redeem: Redemption works as it does now — there are no changes to the redemption process.
- Nothing will be removed overnight: you have a full 12 months from programme closure to use any rewards you’ve already earned.
Help with your Points and Vouchers
We know this is a big change, and we’re here to help.
If you have any questions or need assistance with your points or vouchers, please email our support team at support@nicandlesupplies.com.
Tell us your name, account email and any relevant order or voucher details, and we’ll get back to you as soon as we can.
Frequently Asked Questions
When will I stop earning points?
When will I stop earning points?
You will stop earning points on 19 December 2025. Purchases made on or before that date will continue to accrue points as normal; purchases made after that date will not earn NI Rewards points.
Can I still redeem vouchers with the points I have?
Can I still redeem vouchers with the points I have?
Yes — you can redeem existing points for vouchers and use those vouchers until 19 December 2026. All redeemed vouchers and any points not converted into vouchers must be used by that date; after 19 December 2026 any remaining points and vouchers will expire and will no longer be valid.
Do I redeem points in the same way?
Do I redeem points in the same way?
Yes — the redemption process remains unchanged. You can convert points to vouchers and apply vouchers at checkout exactly as you do now. If you need help redeeming, contact us at support@nicandlesupplies.com.
NI Rewards Programme Terms & Conditions
No cash value: Points and loyalty vouchers have no cash value and are not transferable or redeemable for cash, except where required by law.
Expiry: All unredeemed points and vouchers will expire on 19 December 2026.
Amendments and termination: NI Candle Supplies reserves the right to amend, suspend or terminate the NI Rewards programme or these terms at any time, provided adequate notice is given to members where practicable.
Liability: To the fullest extent permitted by law, NI Candle Supplies’ liability in respect of the loyalty programme is limited to the replacement or monetary value of any lost or incorrectly recorded points or vouchers, at our discretion.
Fraud and misuse: NI Candle Supplies may cancel or withhold points or vouchers where it reasonably believes they have been obtained fraudulently, in breach of the terms, or in connection with abusive activity.
Governing law and jurisdiction: These terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the NI Rewards programme shall be subject to the exclusive jurisdiction of the English courts.
